Return Policy

We invite you to try out our ionizers and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% restocking fee. The unit must be returned in an as-new condition and in its original packing. "As-new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs, etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.

No return can be accepted without our prior authorization. We will refuse all unauthorized returns.

All wholesale and open-box purchases are final.

Units obtained through financing or lease plans are not returnable.

Repairs: Please see our warranty information.

We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 13 years of growth and happy testimonials .

A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.